Customer Commitment

The quality of your experience as a customer at Free Radical Labs is of the utmost important to us.  We provide an array of products from well-known industry names as well as products we have developed in-house.  Rest assured that you are receiving the highest quality products at competitive prices - however - should you run into an issue we are here to help. 

  • If your transaction is flagged as suspicious by Shopify's transaction processing - we will call you by the next business day to verify.  The number one reason for this we have seen is college students entering the wrong zip code tied to their debit card.  We reserve the rights to cancel and refund any transactions we deem have a high potential of being fraudulent.
  • We will never sell your personal data to anyone.  We use customer data in-house to better anticipate your needs and to better serve you.  We will only share data when compelled by law.
  • We offer technical support for all of the products we sell as well as a 30-Day Money Back Guarantee for all products.  If you ordered the wrong product by accident, we will work with you to make it right.  If the product you ordered does not work out of the box, we will work with you to make it right.

Here's What Our Customers Have Said About Their Experience:

If you have any more questions about our commitment to our customers, please feel free to contact us.